The FERMA Group, LLC


Project teams face the challenge of communicating a project’s scope, time frame, costs, and issues so that there is common understanding. Someone’s critical communication may be interpreted as routine and not important. Also, the sheer volume of e-mails and correspondence may keep critical issues from getting the right level of attention. How do project participants avoid such miscues?

Successful project teams recognize several critical communication principles. First, they understand the importance of clear written and verbal communication between its members. These communications are focused on the issues and eliminate non-relevant information. Second, they understand the need for a structured issue resolution process. This process encourages quick resolution of issues with minimal disruption and does not let them linger. Third, a process that keeps track of issues, reports their status, and prevents them from falling through the cracks. Lastly, each team member understands their respective project role and accountability for resolving outstanding issues.

These communication principles may be easy to understand, but are difficult concepts to put into practice. Team members not only have to deal with their internal organization, but with external companies so that they integrate into a cohesive project team. The inability to bridge gaps amongst differing opinions, or to provide comprehensive project documents, will diminish the chances of success.

FERMA provides the insight and knowledge to bridge typical communication gaps to keep the project moving. For example, our processes are widely accepted at the working level as well as the senior management level. Our approach helps the project team understand your requirements and enhances communication so the project team succeeds.

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